Leadership & Management
Difficult Conversations & Conflict Resolution
Learn to navigate challenging conversations with confidence. Master the skills to resolve conflicts, deliver difficult feedback, and maintain relationships.
12h 15m
Duration
3,156
Students
4.9★
Rating
Advanced
Level
$99.99
$129.99
23% OFF
Jennifer Park
Conflict Resolution Specialist
PhD in Organizational Psychology
20+ years in conflict mediation
Executive coach for Fortune 100 companies
Course Curriculum
Module 1: Understanding Conflict
3h 45m- Psychology of conflict and emotional triggers
- Identifying different conflict styles and approaches
- Building emotional intelligence and self-awareness
Module 2: Communication Strategies
4h 20m- Active listening techniques for difficult conversations
- De-escalation methods and calming techniques
- Assertive communication without aggression
Module 3: Resolution Frameworks
4h 10m- Structured problem-solving methodologies
- Negotiation tactics and win-win solutions
- Rebuilding trust and maintaining relationships
Skills You'll Master
Conflict Resolution
Master proven frameworks for resolving workplace conflicts
Emotional Intelligence
Develop self-awareness and empathy in challenging situations
Feedback Delivery
Learn to give constructive feedback that drives improvement
Ready to master difficult conversations?
Join 3,156+ professionals who've transformed their conflict resolution skills. Build confidence in challenging conversations today.